How to return or exchange items - – THE CASE TRENDS

How to return items

Need to return / Exchange an order? No Problem its easy simply follow the steps below!

Contact us to get the returns form and just simply follow the instructions below and we'll do the rest.

Step 1 - Contact us to get the returns form EMAIL: HELP.THECASETRENDS@GMAIL.COM
Step 2 - once you receive the form fill out the form and cut off the bottom address section.
Step 3 - attach the bottom address section to the package.
Step 4 - pack the form inside the parcel, along with the order you wish to return.
Step 5 - post the parcel back to us.
Step 6 - sit back and wait for your refund or replacement to be processed.

Once we receive your return, we will send you a confirmation of receipt, then process a refund / replacement within 48 working hours.

*If you are unable to print the form. please just enclose a note with all of the required details which can be found on the form.

Please note : Any personalised products cannot be returned or refunded.